Customers may request to cancel an order before fulfillment.

• Cancellation requests must be made by contacting us using the details provided below.

• Once an order has been fulfilled or collected, it may no longer be cancelled.

Refunds may be considered under the following circumstances:

• Payment was made but the order was not fulfilled

• The product provided was significantly different from what was agreed upon

All refund requests are subject to review and approval.

Refunds will not be issued in the following cases:

• Change of mind after fulfillment

• Failure of the customer to claim the order within the agreed timeframe

• Issues arising from incorrect information provided by the customer

Approved refunds will be processed using the original payment method, where applicable.

• Refund processing time may take 5–10 business days, depending on the payment provider.

• Any transaction fees charged by the payment provider may be non-refundable.

If an order remains unclaimed, customers are encouraged to contact us to arrange fulfillment or discuss available options. Unclaimed orders may be treated as fulfilled after a reasonable period.

For cancellation or refund requests, please contact us at:
📧 hello@kuyaklaro.com
🌐 www.kuyaklaro.com/timothybookswholesaling